How do I sign up for Progress Energy's Automatic Draft program?
It's the most convenient way to pay your bill. You can have the amount you owe on your electric bill automatically taken out of your checking or savings account and applied towards your bill from 11 to 25 days after your billing date. To apply, visit Automatic Draft and review the instructions.
You may also apply by calling Progress Energy's Customer Service Center at 508-5400 (Raleigh area) or (800) 452-2777. Please have your bank and Progress Energy account information handy.
Can I pay by credit card?
Yes. To enroll for this service, visit Credit Card.
What is the Equal Payment Plan (EPP)?
EPP helps level the peaks in your electric bill and ease the impact of higher seasonal electric bills by spreading your bills into 12 equal monthly payments. EPP does not lower or raise your annual electric bill; it does help you plan ahead by letting you know exactly what your monthly payments will be. The amount of your EPP total can be determined by logging in to review your billing history through Progress Energy's online account access at My Account. You will need to register the first time to view personal account information. To get more information on EPP and to enroll, visit Equal Payment Plan.
When is my bill past due?
Customer bills are due upon receipt. Residential customer bills become past due 25 days after the date the bill was mailed. Nonresidential customer bills become past due 15 days after the date the bill was mailed. The past due date of your current bill can be found through Progress Energy's online account access at My Account. You will need to register the first time to view personal account information.
Where is the nearest location to pay my bill?
Progress Energy offers over 180 convenient payment locations. Locate a Paystation Location near you.
How do I make payment arrangements?
Call Progress Energy's Customer Service Center at 508-5400 (Raleigh area) or at (800) 452-2777 to make payment arrangements.
