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Recognizing the opportunity to make a lasting impression. A strategy is nothing without execution. That’s where thousands of Progress Energy employees come in, turning our long-term focus into action today. We know that what happens on any given day is part of a much bigger story, and a chance to have a lasting impact on the customers we serve and the value we deliver.

There’s no greater testament to this focus – our determination to stay the course – than the unprecedented hurricane season of 2004, which brought our territories four major hurricanes in six weeks. Progress Energy employees responded with creativity and extraordinary collaboration to restore service to our customers quickly and safely each time. We know that it’s often during short-lived circumstances that our customers form their most lasting opinions of us. So we don’t take for granted the opportunity to boost customer satisfaction and loyalty.

Behind the scenes, our 38 plants operate seamlessly day in and day out, with the capacity to produce more than 24,000 megawatts of power for our nearly 3 million customers. Performance at our plants remains a top priority, and in response, our employees are delivering on their goals. In fact, our nuclear and fossil fleets continue to rank among the best in the nation in the areas of cost, production, reliability and safety.

No doubt, our standards of operational excellence are high. But it’s these standards that set us apart in extraordinary circumstances and ordinary ones. And by steadily achieving our goals, we’ll continue to deliver performance to our customers and our shareholders alike.

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