Contact Us

Please select your appropriate contact information by using the links below: Carolinas Customers Florida Customers Other Subsidiaries Customers Media   Progress Energy Carolinas Customers Residential E-mail customer service Phone customer service (919) 508-5400 - Raleigh (800) 452-2777 - Other Business E-mail customer service Phone customer service (919) 508-5400 - Raleigh (800) 452-2777 - Other Large Commercial / Industrial / Government E-mail customer service Phone customer service (919) 508-5400 - Raleigh (800) 452-2777 - Other Report a power outage: (800) 419-6356 Mailing address: Bill Payments Progress Energy P.O. Box 2041 Raleigh, NC 27602-2041 General correspondence/corporate Progress Energy P.O. Box 1551 Raleigh, NC 27602-1551 Progress Energy Florida Customers Residential E-mail customer service Phone customer service (727) 443-2641 - Pinellas (407) 629-1010 - Orlando (800) 700-8744 - Other Business E-mail customer service Phone customer service (877) 372-VIPS or (877) 372-8477 Large Commercial / Industrial / Government E-mail customer service Phone customer service (727) 443-2641 - Pinellas (407) 629-1010 - Orlando (800) 700-8744 - Other Report a power outage: (800) 228-8485 Mailing address: Bill Payments Progress Energy P.O. Box 33199 St. Petersburg, FL 33733 General correspondence/corporate Progress Energy P.O. Box 1551 Raleigh, NC 27602-1551 Other Subsidiaries Customers To contact one of Progress Energy's subsidiaries, visit the appropriate site: Progress Fuels