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Start Service

Start Electric Service to Your Business

Welcome. If you're starting a new business and need service established, follow the steps below:

1.  Complete all city and county inspections.

2.  Fill out the online form to

a. Start service in North Carolina

b. Start service in South Carolina

3.  A business specialist will review your request and respond within two business days (excluding weekends and holidays) with your new account number and the deposit requirement.

Service Charge

To supply electricity to a new location, Duke Energy Progress charges a $17 service fee, plus tax, in North Carolina and a $15 service fee, plus tax, in South Carolina. You can pay this fee in advance or we can include it on your first bill.

Security deposit

All non-residential accounts must be secured by one of the following:

  • A cash deposit.
  • An Irrevocable Letter of Credit obtained by customer from a qualified bank or financial institution at customer's expense.
  • A Surety Bond from a qualified bonding company or insurance company obtained by customer and provided to Duke Energy Progress at customer's expense.

Electrical Inspections

You must complete all required city and county inspections before we can connect your permanent electric service.

Stop Service

Do you need to cancel service for your business?  Please log in to your Duke Energy Progress account to stop service.

Our goal is to provide electric service two business days following receipt of your request on existing metered services with an acceptable city and/or county electrical inspection on file with Duke Energy Progress. Below you’ll find answers to commonly asked questions about starting and paying for new service.

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  • Is a deposit required on my new business account?

    A deposit equal to two-twelfths (2/12) of the annual billing may be required to secure the new account, and is based on the overall solvency of the account holder.

  • What is the purpose of the security deposit?

    The deposit guarantees final payment and secures the account for the life of the account or until solvency can be proven.

  • How is the deposit amount determined?

    The deposit is equal to approximately two-twelfths (2/12) of the estimated charge for service for the ensuing 12 months.

  • When do I have to pay the deposit?

    Deposits are due the same day the electrical service is activated. Deposits can be:

    • Mailed to: Duke Energy Progress, PO Box 1003, Charlotte, NC 28201-1003.
    • Paid at a Duke Energy Progress authorized Paystation.
    • Cash, checks and money orders are all acceptable methods of payment.

    Credit card, debit card and check payments are available online via EZ-Pay. A fee is charged by EZ-Pay.

  • Does the deposit earn Interest?

    Yes.  In North Carolina, interest of 8% accrues on any deposit held more than 90 days.  In South Carolina, interest of 3.5% accures on any deposit held more than six months. 

  • When is the deposit refunded?

    Commercial deposits may be held for the life of the account.  The deposit plus accrued interest, if applicable, are applied against all final billings prior to rendering the final statement.  A refund check will follow within 30 days provided all accounts under customer reflect a current status.

  • Is there an alternative to a cash deposit?

    In lieu of a cash deposit, we do accept:

    • Irrevocable Letter of Credit secured by a qualified  bank
    • Security Bond secured by a qualified  insurance company

    When securing a cash alternative, please ensure that the account name on the document is legally verifiable and matches the Duke Energy Progress account.