Start Electric Service to Your Business
Welcome. If you're starting a new business and need service established, follow the steps below:
1. Complete all city and county inspections.
2. Fill out the online form to
a. Start service in North Carolina
b. Start service in South Carolina
3. A business specialist will review your request and respond within two business days (excluding weekends and holidays) with your new account number and the deposit requirement.
To supply electricity to a new location, Duke Energy Progress charges a $17 service fee, plus tax, in North Carolina and a $15 service fee, plus tax, in South Carolina. You can pay this fee in advance or we can include it on your first bill.
All non-residential accounts must be secured by one of the following:
You must complete all required city and county inspections before we can connect your permanent electric service.
Do you need to cancel service for your business? Please log in to your Duke Energy Progress account to stop service.
Our goal is to provide electric service two business days following receipt of your request on existing metered services with an acceptable city and/or county electrical inspection on file with Duke Energy Progress. Below you’ll find answers to commonly asked questions about starting and paying for new service.
A deposit equal to two-twelfths (2/12) of the annual billing may be required to secure the new account, and is based on the overall solvency of the account holder.
The deposit guarantees final payment and secures the account for the life of the account or until solvency can be proven.
The deposit is equal to approximately two-twelfths (2/12) of the estimated charge for service for the ensuing 12 months.
Deposits are due the same day the electrical service is activated. Deposits can be:
Credit card, debit card and check payments are available online via EZ-Pay. A fee is charged by EZ-Pay.
Yes. In North Carolina, interest of 8% accrues on any deposit held more than 90 days. In South Carolina, interest of 3.5% accures on any deposit held more than six months.
Commercial deposits may be held for the life of the account. The deposit plus accrued interest, if applicable, are applied against all final billings prior to rendering the final statement. A refund check will follow within 30 days provided all accounts under customer reflect a current status.
In lieu of a cash deposit, we do accept:
When securing a cash alternative, please ensure that the account name on the document is legally verifiable and matches the Duke Energy Progress account.