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Billing & Payments


Online Paperless (e-bill)

View your bill online anytime. Pay by any method. Easy and secure.

Equal Payment Plan

Pay the same amount each month, based on your average usage.

Residential Time-of-Use (R-TOU) Rate Program

Shift your electricity usage and save daily with the R-TOU Rate program.


Monthly Automatic Draft

Link to the bank account of your choice to make an automated recurring payment.

Credit Card/Electronic Check (EZ-Pay)

Pay with your Visa, MasterCard, Discover Card or Electronic Check. Includes a $2.20 charge.

Pay in Person

Pay at one of our paystation locations. Some locations may include a $1.50 fee.

Mailing Address for Payments:

Duke Energy Progress
P.O. Box 1003
Charlotte, NC 28201-1003

When mailing a payment:

  • Write your account number(s) on your check
  • Allow 5 business days for mail delivery
  • Do not send cash



Utility Assistance Agencies

Tool for approved social service agencies.

High Bill Alerts

Know when the weather could affect your next bill.

Disconnection Procedures

Customer Assistance Programs

Bill Inserts

An online view of recent customer bill inserts.

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