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Billing & Payments


Online Paperless (e-bill)

View your bill online anytime. Pay by any method. Easy and secure.

Equal Payment Plan

Pay the same amount each month, based on your average usage.

Residential Time-of-Use (R-TOU) Rate Program

Shift your electricity usage and save daily with the R-TOU Rate program.


Monthly Automatic Draft

Link to the bank account of your choice to make an automated recurring payment.

Credit Card/Electronic Check (EZ-Pay)

Pay with your Visa, MasterCard, Discover Card or Electronic Check. Includes a $2.40 charge.

Pay in Person

Pay at one of our paystation locations. Some locations may include a $1.50 fee.

Mailing Address for Payments:

Duke Energy Progress
P.O. Box 1003
Charlotte, NC 28201-1003

When mailing a payment:

  • Write your account number(s) on your check
  • Allow 5 business days for mail delivery
  • Do not send cash


Utility Assistance Agencies

Tool for approved social service agencies.

Disconnection Procedures

Customer Assistance Programs

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