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Frequently Asked Questions

R-TOU Rate

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  • How do I know if I’m eligible to participate?
    All Residential customers are eligible. Special metering is required to meter your usage at different times of day. If your home is not currently equipped with one of these meters, we will install one for you. If you are currently an R-TOUE customer and you elect the R-TOU rate, then you will be transitioned onto the rate between January and April 2014, and a Duke Energy representative will make the necessary changes to your electric meter to enable the new rate.
  • How do I sign up for this new R-TOU Rate program?

    New customers can sign up by going to or by calling 1.800.452.2777, Monday – Friday 8 a.m. – 5 p.m. With the elimination of the TOUE rate, you will be automatically transferred to the new R-TOU rate unless you contact us to request the standard residential rate.

  • If I participate in the rate, could my electric bill increase?

    If you do not shift your energy usage away from the on-peak times during both the summer and non summer periods, it could cause your bill to increase. However, you have the opportunity to save money during shoulder-peak times and especially during off-peak times, which includes all weekends and holidays.

  • How long would I have to participate in the rate?

    There is a minimum one-year commitment from you as a participant.

  • What are the months or seasons for this rate?

    There is a non-summer season that is from Oct. 1 – March 31 and a summer season which is from April 1 – Sept. 30.

  • What are the time periods that I need to pay attention to in the non summer months?

    On-peak pricing is in affect during the non summer season months from 6 a.m. – 9 a.m. Monday through Friday. Shoulder-peak times include 9 a.m. – noon and 5 p.m. – 8 p.m., Monday – Friday. All other times are off-peak, including weekends and holidays.

  • What are the time periods that I need to pay attention to in the summer months?

    In the cooling season, on weekdays, from April through September, you pay the on-peak rate from 1 p.m. to 6 p.m.; a shoulder rate from 11 a.m. to 1 p.m. and from 6 p.m. to 8 p.m.; and pay an off-peak rate during the remaining hours in the day, including weekends and holidays.

  • How can I save on this rate?

    You can save during every off-peak period because this rate is lower than the standard residential rate. However, to maximize your savings you must minimize and/or shift your energy usage away from the on-peak times during the summer cooling season and non summer heating season periods.

  • How will I know how I’m doing on the rate?

    Your monthly and annual savings versus the standard residential rate will be shown on each month’s bill. This will allow you to understand how effective your actions to shift usage are.

  • Will there be changes on how I’m billed?

    Other than your bills showing on-peak, shoulder-peak and off-peak data and charges, you will have the same billing experience you have now.

  • Is my household equipment controlled by Duke Energy?

    No, we do not control any of your equipment; shifting energy is up to you and only you, but you may want to consider the installation of timers on certain equipment such as electric water heaters.

  • Must I participate in this rate program?

    No, you may contact Duke Energy and request to participate in the “standard residential electric rate instead of the R-TOU rate. If you do not contact us, we will proceed with upgrading your current meter and will begin billing under the R-TOU rate.







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