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FAQs About Power Outages

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  • Does Duke Energy Progress know my power is out?

    Not always. If you don’t have power, call:

    • (800) 419-6356 (in the Carolinas)
    • (800) 228-8485 (in Florida)

    The fastest way to report an outage is to use our automated voice response (VRU) system. Bypassing the VRU system to speak to a customer service representative will not hasten your restoration.

  • Why do Duke Energy Progress crews leave my neighborhood if I still don't have power?

    There are several reasons this might happen:

    • Often, we send personnel to survey storm damaged areas before we begin any repairs, which actually speeds restoration and helps us immediately address any dangerous situations.
    • We may need to work elsewhere to fix the problem that's affecting you and your neighbors.
    • We may need to work on a problem that will restore power to a greater number of customers.
  • Why does my neighbor have power and I don't?

    Storm damage can affect main power lines, individual circuits or both. It's possible that your individual circuit is damaged – or, your home could be on a different main power line than your neighbors. Finally, it may be possible that your home needs internal electrical repairs before you can receive service.

  • How long will I be without power?

    We work aggressively to restore power as quickly and safely as possible after a storm – including bringing in crews from other areas to assist.

  • How does Duke Energy Progress decide whose power gets turned back on first?

    After we repair Duke Energy Progresss power plants and the lines that carry electricity from them, we restore customers who provide essential services to the community – such as hospitals, police stations and fire departments. Then, we repair damage that will return power to the greatest number of customers in the least amount of time. Finally, we restore small groups and individual customers.

  • What are some other after the storm safety tips?
    • Assume all downed lines are energized and report them to us immediately.
    • Stay away from flooded areas and debris. They can conceal downed power lines.
    • Resist the temptation to drive around looking at storm damage. You could hinder rescue efforts or restoration efforts and jeopardize your safety.
    • If you're using a generator, operate it outside your home and connect appliances directly to it. Do not wire your generator directly to your breaker fuse box, as it could backfeed on power lines – sending electricity out toward restoration crews and possibly inflicting injuries.
    • Never operate a charcoal grill or gas grill inside the house.
    • If you leave your home, turn off appliances that may have been on when the power went out, or turn off your main breaker.
    • If you have any doubt about your home electrical system or are unsure of how to proceed, call a licensed electrician.