Click the refresh button to open the map in full-page view.
Click the zoom(+) in the upper left corner of the map, and then use the mouse to drag right, left, up or down to navigate to the specific location you want to view. You can also type your address in the Go To Address window on the bottom left of the page.
Hover over the outage icon (triangle shapes) for your area to view more details about the outage, including estimated time of restoration (if known).
During major outage events, the tool will present outages by county (highlighted in colors, based on severity of the outage). To view more detailed outage view, use the zoom(+) icon in the upper left corner of the map to display additional detail.
For customer security, the Outage Maps Tool does not display outage views to the specific street address.
The outage information on the map is updated approximately every 15 minutes. The last update time is displayed on the "Legend" and "Summary" tabs on the left side of the map.
The Estimated Restoration Time is the amount of time we estimate it will take to restore your power. Initially, the time given is a "prediction" based on historical outage data for your location. As more information becomes available, we may update the estimated restoration time, if needed.
Yes, this map is a service we provide for Duke Energy customers, and only reflects Duke Energy customer outages. For other utilities in your area, please contact them directly to check on any service issues.
Yes, outage maps are available on mobile devices such as iPhones, Androids, etc. Just go to Mobile Website and select the Outage Map button.
We currently support:
Triangle icons indicate the location of a specific outage. Since outages can affect varying numbers of Duke Energy customers, the icons are color-coded according to the size of the outage. The color of the icon (shown in the map legend) indicates how many customers are affected. Each icon also has information on the outage-time first reported, estimated time of restoration, crew status, cause, etc.