Skip Navigation
Carolinas
PrintShare

Contact Us

Have a question?

Please select the appropriate contact information:

ResidentialBusinessLarge Commercial / Industrial / Government

Email Customer Service

Email Customer Service

Email Customer Service

Phone Customer Service
919.508.5400 – Raleigh
800.452.2777 – Other

Customer Service Specialists are available by phone Monday through Friday 7am to 9pm

Phone Customer Service
866.582.6345

Customer Service Specialists are available by phone Monday through Friday 7am to 6pm

Phone Customer Service
866.582.6345

Customer Service Specialists are available by phone Monday through Friday 7am to 6pm

For added convenience, you can get information anytime using our automated systems.

Report a power outage: 800.419.6356

Mailing address:

Bill Payments
Duke Energy Progress
P.O. Box 1003
Charlotte, N.C. 28201-1003

Overnight or Express Mail
Duke Energy
10101 Claude Freeman Dr. 225N
Charlotte, N.C. 28262

General correspondence/corporate
Duke Energy Progress
P.O. Box 1771
Raleigh, N.C. 27602

 

Additional contact information:

Report Power Theft

Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 800.452.2777.

Alerts and Outage Notifications

Sign up to receive outage notifications to your channel of choice (voice or text message).

High Bill Alerts

Enroll to receive alerts when hotter or colder weather may be causing your bill to trend higher than last month.