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Please select your appropriate contact information by using the links below:

ResidentialBusinessLarge Commercial / Industrial / Government

E-mail Customer Service

E-mail Customer Service

E-mail Customer Service

Phone Customer Service
919.508.5400 – Raleigh
800.452.2777 – Other

Phone Customer Service
919.508.5400 – Raleigh
800.452.2777 – Other

Phone Customer Service
919.508.5400 – Raleigh
800.452.2777 – Other

Report a power outage: 1.800.419.6356

Mailing address:

Bill Payments
Duke Energy Progress
P.O. Box 1003
Charlotte, N.C. 28201-1003

Overnight or Express Mail
Duke Energy
10101 Claude Freeman Dr. N-230
Charlotte, N.C. 28262

General correspondence/corporate
Duke Energy Progress
P.O. Box 1771
Raleigh, N.C. 27602

 

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