Customers can report outages online and by mobile device
RALEIGH, N.C. (May 11, 2011) -- Hurricane season begins June 1, but Progress Energy Carolinas’ storm response is ready year-around for whatever Mother Nature brings. Progress Energy has a detailed plan in place to activate employees directly involved with power restoration quickly and decisively in response to major storms. The plan also enables the company to mobilize thousands of other employees who train outside their normal jobs for storm-specific duties in support of restoration efforts.
“We’ve already seen our share of severe weather in the Carolinas this spring, and forecasts call for an active hurricane season,” said Lloyd Yates, president and CEO of Progress Energy Carolinas. “We’re prepared to respond in the event that major storms damage the electric system that our customers depend on. We know our customers rely on us to restore service quickly after storms and keep them informed.”
Progress Energy employees perform a variety of jobs during storms, from arranging staging and logistical details to assessing storm damage, answering customer calls, and, most visibly, repairing damage and restoring power throughout the company's 34,000-square-mile service area. This companywide focus has enabled Progress Energy to reduce outage times and speed restoration significantly over the years.New options for reporting and tracking outages
Progress Energy has introduced a new tool in advance of the 2011 hurricane season to help customers report power outages more easily. In addition to its automated outage reporting phone line, the utility has expanded its online resources to allow customers to report outages using computers and compatible mobile devices. Customers can register and access this online tool by going to www.progress-energy.com/storm.
Customers can also call Progress Energy’s automated outage reporting line at 1.800.419.6356. Progress Energy’s automated outage reporting system is capable of handling more than 120,000 calls per hour.
For information on all of the utility’s outage reporting options, visit www.progress-energy.com/storm. Progress Energy encourages customers interested in using mobile devices or computers to report outages to register in advance of storm season. Customers will need their account number, located on their bill, to register.
To keep customers informed following a storm, the company has developed an online outage map showing up-to-date information about current outages and estimated restoration times. The outage map can be viewed at www.progress-energy.com/outagemap.
Progress Energy also sends updates on storm-related outage restorations via Twitter and Facebook. Customers can follow Progress Energy at www.twitter.com/progressenergy and www.facebook.com/progressenergycarolinas.
Progress Energy urges customers to take steps now to be prepared in advance of hurricane season:
For additional storm information and safety tips, visit the Progress Energy website at www.progress-energy.com/storm.
Excellence in storm response
Progress Energy’s commitment to excellence in storm response has earned the utility the Emergency Response Award from the Edison Electric Institute (EEI) five times in the program's 11-year history. Progress Energy also won the EEI Emergency Assistance Award for its role in aiding utilities and citizens in Texas and Ohio following Hurricane Ike in 2008, and in the Gulf Coast region after Hurricanes Katrina and Rita in 2005. Progress Energy crews also recently deployed to Alabama and Georgia to assist with restorations following destructive tornadoes that struck that region.
Progress Energy (NYSE: PGN), headquartered in Raleigh, N.C., is a Fortune 500 energy company with more than 22,000 megawatts of generation capacity and approximately $10 billion in annual revenues. Progress Energy includes two major electric utilities that serve about 3.1 million customers in the Carolinas and Florida. The company has earned the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence, and was the first utility to receive the prestigious J.D. Power and Associates Founder's Award for customer service. The company is pursuing a balanced strategy for a secure energy future, which includes aggressive energy-efficiency programs, investments in renewable energy technologies and a state-of-the-art electricity system. Progress Energy celebrated a century of service in 2008. Visit the company’s website at www.progress-energy.com.