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Press Release


Progress Energy Carolinas wraps up restoration effort from April 16 storms

Final customers will be returned to service tonight

RALEIGH, N.C. (April 20, 2011 – 6:30 p.m.) – Progress Energy Carolinas crews have restored power to nearly all customers who lost power in Saturday’s powerful tornadoes and storms. The few customers who remain without electricity will be restored by midnight tonight. Some homes and businesses sustained damage that left them incapable of receiving service.

Saturday’s violent storms damaged or destroyed large sections of transmission and distribution infrastructure and knocked out power to more than 340,000 total customers. This is the highest number of Progress Energy Carolinas customers out since the December 2002 winter storm. Workers in some locations reported that tornadoes literally swept poles and wires away.

Thanks to the hard work of more than 1,500 field personnel, virtually all power has been restored and our communities can concentrate on helping neighbors in need,” said Lloyd Yates, president and CEO of Progress Energy Carolinas. “We are proud of our crews and are appreciative of our customers’ patience as we worked to get the lights on.”

Here are some additional facts about Progress Energy’s storm restoration efforts:

  • The peak number of customers out at any one time was 240,000 at 5 p.m. on Saturday.
  • We restored 96 percent of customers by midnight Monday.
  • We brought in 681 additional crew members from North Carolina, South Carolina and Georgia. A total of about 1,500 line and tree crew members worked to restore power. Hundreds of other employees supported the effort.
  • We replaced more than 800 power poles.
  • 42 high-voltage transmission structures needed to be replaced.

Customers who have experienced electrical damage to their home – such as damage to a weatherhead or meter base – and are in need a reputable electrician may contact Progress Energy for referral through its Electrical Contractor Network (ECN).  Interested customers should call 1-888-999-8856 and select option #4. Each individual contractor dispatched must meet certain criteria: must pass professional and personal background check, must meet insurance requirements, must be licensed, must carry photo ID in the field, and must be safety trained.  Customers needing repairs that are enrolled on Progress Energy’s HomeWIRE Service will receive half off the cost of the repair up to $250.

About Progress Energy

Progress Energy (NYSE: PGN), headquartered in Raleigh, N.C., is a Fortune 500 energy company with more than 22,000 megawatts of generation capacity and approximately $10 billion in annual revenues. Progress Energy includes two major electric utilities that serve about 3.1 million customers in the Carolinas and Florida. The company has earned the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence, and was the first utility to receive the prestigious J.D. Power and Associates Founder's Award for customer service. The company is pursuing a balanced strategy for a secure energy future, which includes aggressive energy-efficiency programs, investments in renewable energy technologies and a state-of-the-art electricity system. Progress Energy celebrated a century of service in 2008. Visit the company’s website at



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