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Progress Energy tripling crews to respond to Hurricane Irene outages

Movement of storm, gusty winds all day Saturday will affect restoration

RALEIGH, N.C. (Aug. 26, 2011 – 11 a.m.) – Progress Energy Carolinas is tripling its normal complement of line workers and tree crews in advance of massive and powerful Hurricane Irene, which is expected to make landfall around Cape Lookout Saturday.

Forecasters expect hurricane-force winds to extend west 50 miles and tropical storm-force winds to extend up to 175 miles west of the eye. That means coastal areas could experience widespread power outages and damage. And parts of the Triangle and central North Carolina could see sustained tropical storm-force winds beginning Friday night, causing additional outages. The storm is expected to bring wind gusts up to 140 mph and up to 10 inches of rain along the path of the eye.

Progress Energy encourages customers to ensure household safety and to review their own storm safety plans. The company’s website,, provides detailed information and recommendations for what customers should do before, during and after major storms.

Progress Energy expects the storm’s effects to begin along the southern coast of North Carolina late today, with the strongest winds lasting from around sunrise Saturday to early evening. Lingering gusty winds will hamper restoration efforts until the storm clears the area. To ensure their safety, crews cannot work in winds of 39 mph or higher. Progress Energy will begin work as soon as the high winds exit.

Today and Saturday, about 660 additional line personnel and more than 100 additional tree cutters will arrive from other Progress Energy locations (including Progress Energy Florida), and from neighboring utilities and states (including North Carolina, South Carolina and Georgia). They will supplement a normal complement of 300 line personnel in the region. Progress Energy also has reserved additional off-system crews to travel to hard-hit areas if the situation warrants.

The company's storm plan includes mobilizing employees to handle increased customer calls, to quickly evaluate storm damage, to coordinate line crew and equipment mobilization, to coordinate materials required for repairs, and to arrange meals and lodging for out-of-town workers, as well as other logistics.

New tools to track outages and restoration

Customers who experience an outage during the storm should call the automated outage-reporting system at 1.800.419.6356. Progress Energy’s automated outage reporting system is capable of handling more than 120,000 calls per hour.

In addition to its automated outage reporting phone line, the utility has expanded its online resources to enable customers to report outages online. Customers can register and access this online tool by going to Registered customers may also report outages on their smart phone using the company’s newly launched mobile website at Customers are advised to register their account prior to the storm in order to report outages online or from a mobile device.

Customers and media can find outage information on Progress Energy's website 24 hours a day at During major storms, the map will be updated at regular intervals throughout the day. 

Progress Energy will also use social media channels to keep customers informed throughout the storm restoration process. The company will post regular updates on Twitter at and Facebook at

Staying Safe
Even though the forecast track for Hurricane Irene projects the most damaging winds of the storm to stay offshore, Progress Energy encourages customers to take steps to ensure their safety before, during and after the storm. Progress Energy offers the following storm safety tips:

When the storm threatens
• Check supplies and make sure you have the following items: portable radio with fresh batteries, flashlight, first-aid kit, canned or packaged food that can be prepared without cooking or refrigeration, several days’ supply of drinking water (one gallon per person, per day), a full tank of gas in your car and cash.
• Unplug major, non-vital appliances. Advanced surge-protection systems will protect your home from most power surges, but will not prevent damage from a direct lighting strike.
• Pay attention to local television and radio broadcasts for storm position, intensity and expected landfall.
• Prepare for high winds by boarding up or taping windows and other glass, anchoring objects outside and bracing the garage door.
• Secure boats and trailers on land and check mooring lines of boats in the water.
• Put important papers in watertight containers (take them if you evacuate) and move valuables to upper stories of your home.
• Fill your bathtub with water for sanitary purposes. Because water conducts electricity, it is not safe to run water during a storm.
• If you know someone who relies on electric-powered life-support equipment, be prepared to move that person to a facility outside of the storm’s projected path to avoid the risk of an extended power outage.
When the storm hits
• Stay indoors in an inside room away from doors and windows, electrical outlets and water pipes.
• Keep television and radio tuned for information from official sources.  Be prepared to evacuate at a moment’s notice.
• If you evacuate, shut off gas, water and electricity (electricity can be shut off at the breaker box).  Take blankets, first-aid supplies and other essential items with you to the nearest shelter.
After the storm has passed
• Never go near downed power lines. Always assume they are energized and extremely dangerous. If someone suffers an electric shock, call 911 or your local rescue squad immediately. Even minor shocks may cause serious health problems later.
• Check for electrical damage inside your home, such as frayed wires, sparks or the smell of burning insulation. If you find damage, don’t turn your power on until an electrician inspects your system and makes necessary repairs.
• Walk and drive cautiously. Watch out for debris-filled streets and weakened bridges. Snakes and insects can be a problem after storms.
• Use your emergency water supply or boil water before drinking it until local officials deem the water supply safe. Report broken sewer or water mains.
• Make temporary repairs to protect property from further damage or looting. Beware of unscrupulous contractors.
If the power goes out
• Keep refrigerator and freezer doors closed.  Food usually stays frozen about 48 hours. A refrigerator can keep food cold for about four hours. Remember, when in doubt, throw it out.
• Do not connect a generator directly to your home’s electrical system. It is dangerous to you, your neighbors and utility workers. Follow manufacturer’s directions regarding connecting appliances directly to your generator.
• In any power outage, utility crews restore service as quickly as possible, starting with the largest lines serving the most people.

For more storm and safety information, visit Progress Energy's storm site at

Progress Energy (NYSE: PGN), headquartered in Raleigh, N.C., is a Fortune 500 energy company with more than 22,000 megawatts of generation capacity and approximately $10 billion in annual revenues. Progress Energy includes two major electric utilities that serve about 3.1 million customers in the Carolinas and Florida. The company has earned the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence, and was the first utility to receive the prestigious J.D. Power and Associates Founder's Award for customer service. The company is pursuing a balanced strategy for a secure energy future, which includes aggressive energy-efficiency programs, investments in renewable energy technologies and a state-of-the-art electricity system. Progress Energy celebrated a century of service in 2008. Visit the company’s website at

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Contact: Corporate Communications 24-Hour Media Line 877.641.NEWS (6397)
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