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Press Release

06/02/2011

Progress Energy website offers a new look, improved customer experience

RALEIGH, N.C. (June 2, 2011) – Customers will notice something different the next time they log on to progress-energy.com. The company has unveiled a new, customer-focused website that offers customers easy access to their account and powerful tools to manage their energy use and their bill.

The new website was developed with extensive feedback from customers and other key stakeholders who regularly visit the site.

"We started by listening to our customers. They told us what kind of online experience they want to have with us," said Vincent Dolan, president and CEO of Progress Energy Florida. "Our customers will now find the information they need faster and easier."

The new design is intended to offer easier, more intuitive navigation for customers, with links for customers to enhanced account and energy management tools. The site will also manage the more than 15 million online transactions that Progress Energy processes annually from customers, and offer enhanced self-service features that will help to reduce transaction costs for the company without sacrificing service to the customer.

"This is a totally new website, built from the ground up," said Lloyd Yates, president and CEO of Progress Energy Carolinas. "We are excited to deliver a website that is rich in content, easy to use and reflects the level of customer service we strive for each day."

New tools, new ways to connect

The new progress-energy.com offers customers many new features, including:

  • A new look and feel throughout
  • Customer-focused navigation and content
  • Enhanced self-service features for account management
  • Expanded search options, including the "Have a question?" search tool
  • Social media integration including a new blog and energy forum
  • Online energy management tools
  • Online outage reporting and tracking

Find important information faster

Progress Energy has streamlined site navigation to quickly connect customers to commonly requested information, including their bill, energy-efficiency programs and other services. Customers can search for content in multiple ways, such as asking questions through the new "Have a question?" search tool. Content will also be further refined based on geographical region and customer class.

Visit the new site at www.progress-energy.com.

Progress Energy (NYSE: PGN), headquartered in Raleigh, N.C., is a Fortune 500 energy company with more than 22,000 megawatts of generation capacity and approximately $10 billion in annual revenues. Progress Energy includes two major electric utilities that serve about 3.1 million customers in the Carolinas and Florida. The company has earned the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence, and was the first utility to receive the prestigious J.D. Power and Associates Founder's Award for customer service. The company is pursuing a balanced strategy for a secure energy future, which includes aggressive energy-efficiency programs, investments in renewable energy technologies and a state-of-the-art electricity system. Progress Energy celebrated a century of service in 2008. Visit the company’s website at www.progress-energy.com.

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Contact: Corporate Communications 24-Hour Media Line – (919) 546-6189 

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