Get rid of paper clutter. Switch to e-bill.
E-bill is the easy, secure way to view your bill anytime, from any computer.
How to enroll:
If you have not yet registered online with us, you will need to do so before enrolling. This quick, one-time process protects your privacy and security.
Click the green button above to begin. You will be taken to a page where:
Online payment options:
With e-bill we offer many payment options.
You need to have access to the Internet and a valid e-mail address. You will be prompted for your account number and pin number (located on your bill). Follow the instructions on the screen to complete your enrollment.
The transit/routing number can be found in the lower left-hand side of your check. The checking account number appears to the right of the routing number. Note: If your financial institution has recently changed, these numbers may be different.
Yes. As long as you have the account information set up in your Bank Accounts, you can pay from checking and/or savings accounts.
No. Only payments made with a valid checking account are accepted. You can make a one-time payment using Visa, MasterCard, Discover Card or debit card via our Credit Card/Electronic Check payment method with a convenience fee of $8.95.
You will receive an e-mail and/or phone notification that a new bill is available for viewing and payment.
E-bill allows you to conveniently pay your bill directly from your bank account. Paying your bill by mail or at a paystation after you begin receiving e-bills may delay the credit to your account.
Payments will be posted to your account on the scheduled date.
Yes, you can sign up for e-bill to receive and view your monthly bill online, but you should not pay your bill electronically because it's already being drafted from your bank account.
Yes. Duke Energy e-bill uses 128-bit encryption, which is the safest encryption method used on computers today. If needed, you can easily load 128-bit encryption for either Internet Explorer or Netscape.
No. At this time, you cannot download your e-bill information into money management programs. Look for this feature coming soon.
Yes. These will be available as links on your e-bill. Other important information about your electric service is also available on our Web site.
If you're unable to pay your bill on time, please call us to make arrangements. However, the same late payment charges and extended due date policies that apply to mailed bills also apply to e-bills.
Once enrolled, paper bills are discontinued - that's part of the convenience of e-bill. Should you choose, you have the option to receive a monthly courtesy call advising you that your bill is ready for viewing.
You will be able to view your Duke Energy e-bill immediately after you complete the e-bill enrollment process. Instant e-bill availability will also enable you to promptly submit your payment directly from your bank account.
Yes, you can cancel or edit a payment made prior to 3 p.m. EST. After that time, the payment will be processed as originally entered. Select Payment History, then Delete or Edit under the Actions column to change/delete a payment.
Log into e-bill and select Manage Bank Account from the menu. Click the Add Bank Account button to add a bank account. Click Edit under the Action column and then type over existing data and click Submit Change to edit bank information. Click Delete under the Action column and then click Submit to delete bank information.
An account with a scheduled payment cannot be disenrolled from e-bill until the payment is canceled. Select Payment History and click the Cancel button under the Actions column to delete a payment.