Service entrance protector
*Prices do not include tax.
A service entrance protector is a high-energy single- or three-phase surge protection device that would be installed at your main service entrance panel or behind the electric meter. All power coming into your business runs through the Service Entrance Protector, making it the first stage of protection against surges.
No, not by itself. The Service Entrance Protector offers excellent protection for non-electronic equipment such as air conditioners, refrigeration units, pumps and large motors. While the Service Entrance Protector offers protection from powerful surges, a small portion of a surge can still pass through interior wiring, where it can damage sensitive electronics. For these sensitive electronics we offer our premium plug-in protectors, which are up to six times stronger than some found in retail stores.
Both our Service Entrance Protector and plug-in devices have indicator lights that let you know whether they are functioning properly. If these lights are not illuminated, be sure to call us at 1.888.999.8856.
No. Lightning strikes in your area may send surges into your business through electrical, cable or phone lines. Duke Energy's surge protection equipment is designed to protect against these common surges caused from nearby lightning strikes. Nothing can protect your business from a direct lightning strike, but the odds of lightning striking your business are very rare.
Power interruptions that cause clocks to blink and effect other electronic equipment are not surges. Surge protection equipment will not reduce or prevent power momentary or extended power interruptions.
These sensitive electronics are unique in that they have two or more sources of entry for a surge. It is critical that plug-in devices protect the lines connected to these electronic devices. Our premium plug-in devices offer both the standard electrical protection as well as the necessary phone, cable or satellite protection.
Yes. There is no way for the power to remain on while the installation is taking place. If you are at your business at the time of installation, the electrician may request you turn off any large equipment prior to their cutting the power at the meter.
Yes. Duke Energy offers the service entrance protector for an initial term of 24 months. Termination by the customer of the meter-based protection service prior to the end of this initial term will result in a removal/termination fee of $60.
The charges will appear on the first or second electric bill you receive after purchase. The rented Service Entrance Protector will appear as a recurring line item on the electric bill. The installation charge will appear as a second line item on the bill and will be a one-time charge. The third line item will be for plug-in protectors and the cost can be spread over several months on the electric bill at no additional cost.
Example: Single-phase service entrance with tax included at 7 percent, there would be a rental charge for $7.48 on the first line and another line for the one time installation charge of $44.95 + tax and a third line for any plug-in protectors purchased. Three-phase surge protection starts at only $29.95 plus tax per month, and a one-time installation fee of $195.
Unlike our service entrance protector, which offers protection from powerful surges, plug-in devices are not designed to handle major power surges. Our premium plug-in devices are designed to stop the small portion of surges that may not be blocked by the service entrance protector alone. These smaller surges aren't usually harmful to large motor equipment, but they can cause serious damage to sensitive electronics such as computers, or any equipment that contains micro-processors or circuit boards. If only plug-in devices are used and a business receives a substantial surge, the devices may not provide adequate protection.
A typical surge travels at (1/1000) of a second. Circuit breakers take approximately (17/100) of a second to respond to excess current. Electrical surges will come and go before circuit breaker can operate.
If the service entrance protector is damaged as a result of a surge, we will replace or repair the surge protection device at no charge to you because this is a monthly service you are paying for. The manufacturers of the surge protection equipment do not provide a connected equipment warranty in any applications other than residential. Therefore, in the rare event there was damaged equipment at your business, there is no manufacturer warranty covering repairs of equipment you own.