In the next few weeks, Duke Energy may change the date your meter is read each month in an effort to eliminate duplicate routes our meter readers travel. This change may affect the date you receive your bill and, subsequently, the date your bill is due.
If you participate in Automatic Bank Draft, and experience a change in the bill due date, you will also see a change in the date your bank account will be drafted. As in the past, your billing statement will indicate the draft date.
Changing the meter-reading route may also cause some customers to receive bills covering more than 30 days, which could make the bill appear higher than usual. If you receive an extended bill, and have questions or need to discuss payment arrangements, please send us an email or call us at 800.700.8744.
We appreciate your business and the opportunity to serve you. We apologize for any inconvenience this may cause and appreciate your understanding as we strive to make our service better.
Our current meter-reading routes have remained the same for years, despite consistent customer growth. This has resulted in some of our meter readers traveling the same areas each day, which is duplicative and inefficient. Revising the routes will eliminate the duplication and reduce the distance meter readers and other field employees need to travel each day. This will increase efficiencies and improve response times for customer-requested work.
No. The meter is read electronically from a truck that drives by your home each month, allowing us to read the meter without accessing your property. We do, however, require access to the meter for several circumstances: completing work requests, meter inspections and power restoration.
Customers whose meters are read on a different day may receive a new billing due date. We are unable to change your new due date but offer several billing and payment options that may help. View the services that may help or call 800.700.8744.
Changing the meter-reading route may result in a longer billing period, which could make your bill appear higher than usual. If this creates difficulties for you, please let us know. Duke Energy offers a variety of billing and payment options. View the services that may help or call 800.700.8744.
Once your account is moved to the new route, your meter-reading day and billing due date should remain consistent.
Duke Energy offers a variety of programs and payment options. View a list of payment options or call 800.700.8744.
We apologize for the inconvenience. If you need to request additional time for paying your bill, please contact Customer Service at 800.700.8744.
Yes. Customers whose accounts are moved to a different meter-reading day will also have a new billing due date, so it’s possible that your automatic draft date will change. You may also pay the bill at an earlier date or select another payment option. Please call Customer Service at 800.700.8744 to discuss those options.
We are unable to change your new billing due date. However, we do offer programs and payment options that may help you with the new due date. Please call Customer Service at 800.700.8744 to discuss other options.