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Billing Update

In the next few weeks, Duke Energy may change the date your meter is read each month in an effort to eliminate duplicate routes our meter readers travel. This change may affect the date you receive your bill and, subsequently, the date your bill is due.

If you participate in Automatic Bank Draft, and experience a change in the bill due date, you will also see a change in the date your bank account will be drafted. As in the past, your billing statement will indicate the draft date.

Changing the meter-reading route may also cause some customers to receive bills covering more than 30 days, which could make the bill appear higher than usual. If you receive an extended bill, and have questions or need to discuss payment arrangements, please send us an email or call us at 800.700.8744. 

We appreciate your business and the opportunity to serve you. We apologize for any inconvenience this may cause and appreciate your understanding as we strive to make our service better.

  • View letter to customers about this change.
  • View FAQs below.
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