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Billing Update

Duke Energy is changing our meter-reading schedules to eliminate duplicate routes our employees travel. This may also change the date some customers receive their bills and, consequently, their due dates.

Changing the day a meter is read may also cause some customers’ first bill period after the reroute to be longer than normal, which may cause the bill to be higher because of the extra days of energy usage. In Florida, the rates customers pay for electricity increase as more energy is used, about $2 more for every 100 kilowatt hours (kWh) over 1,000. This “conservation rate” is designed to encourage customers to actually use less energy.

If your first bill period following the reroute is longer than normal AND your energy usage exceeds 1,000 kilowatt-hours, our billing system will automatically charge the higher rate for the additional usage. HOWEVER, we will recalculate your bill using the lower rate, and you will receive a credit for the difference on your next bill. If you use automatic bank draft, and experience a change in the bill due date, you will also see a change in the date your bank account will be drafted. As in the past, your billing statement will indicate the draft date.

If you receive an extended bill, and have questions or need to discuss payment arrangements, please send us an email or call us at 800.700.8744. 

We appreciate your business and the opportunity to serve you. We apologize for any inconvenience this may cause and appreciate your understanding as we strive to make our service better.

  • View letter to customers about this change.
  • View FAQs below.
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  • Why is my meter-reading date changing?

    Our current meter-reading routes have remained the same for years, despite consistent customer growth. This has resulted in some of our meter readers traveling the same areas each day, which is duplicative and inefficient. Revising the routes will eliminate the duplication and reduce the distance meter readers and other field employees need to travel each day. This will increase efficiencies and improve response times for customer-requested work.

  • Will you need to access the meter to make the changes?

    No. The meter is read electronically from a truck that drives by your home each month, allowing us to read the meter without accessing your property. We do, however, require access to the meter for several circumstances: completing work requests, meter inspections and power restoration.

  • Will my billing due date change?

    Customers whose meters are read on a different day may receive a new billing due date. We are unable to change your new due date but offer several billing and payment options that may help. View the services that may help or call 800.700.8744.

  • Why did I receive a bill that includes so many days?

    Changing the meter-reading route may result in a longer billing period, which could make your bill appear higher than usual. If this creates difficulties for you, please let us know. Duke Energy offers a variety of billing and payment options. View the services that may help or call 800.700.8744.

  • The additional days made my bill higher. Am I being charged more?

    Changing the day a meter is read may cause your first bill period after the reroute to be longer than normal, which may cause the bill to be higher because of the extra days of energy usage. In Florida, the rates customers pay for electricity increase as more energy is used, about $2 more for every 100 kilowatt-hours over 1,000. If your first bill following the reroute is longer than normal AND your energy usage exceeds 1,000 kilowatt-hours, our billing system will automatically charge the higher “conservation rate” for the additional usage. HOWEVER, we will recalculate your bill using the lower rate, and you will receive a credit for the difference on your next bill.

  • How much is the credit and how are you calculating it?

    The average credit customers are receiving is $5.62.

    To determine the credit amount, we are calculating the bill based on the Average Daily Usage. For instance, if you received a 33-day bill and the total amount of energy used during that 33-day period was 1,650 kilowatt hours (kWh), your average daily usage would be 50 (1,650 total kilowatt hours used divided by 33 days = 50). We then take the average daily usage and multiply it by the 30 days of an “average” month (50 x 30 = 1,500). Next, we will calculate the first 1,000 kWh using the lower rate (1,000 kWh x $0.1134 = $113.40) and then calculate the next 500 kWhs at the higher rate (500 X $0.1370 = $68.50). There is still 150 kWhs remaining (1,650 kWh total energy used minus 1,500 kwh that’s already been calculated = 150 kwh). This is the amount of energy used during the additional billing days in the previous bill. Using the previous calculation, that 150 kWh would have been calculated on the higher rate (150 kWh X $0.1370 = $20.55), but using the new method, the remaining 150 kwh will be calculated on the lower rate (150 kWh X $0.1134 = $17.01). The difference between the remaining 150 kWh being calculated on the two different rates is the overall credit, or $3.54 ($20.55 - $17.01).

  • Will my meter-reading or billing due date change again next month or in the months ahead?

    Once your account is moved to the new route, your meter-reading day and billing due date should remain consistent.

  • Do you have any programs to help customers through this transition?

    Duke Energy offers a variety of programs and payment options. View a list of payment options or call 800.700.8744. Additionally, if your bill period is longer than normal AND your usage exceeds 1.000 kilowatt-hours, we will recalculate your bill using the base electric rate and apply a credit to your next bill.

  • If I received a longer than normal bill with over 1,000 kilowatt-hours used, should I pay the balance?

    Yes. If you receive a longer than normal bill with more than 1,000 kilowatt-hours used, you will receive a credit on your NEXT billing statement.  The credit amount --  based on the new calculation  --should be in the range of $.02 to $25; the average credit is $5.62.

  • I’ve attempted to process a payment arrangement using your automated voice-response unit but was denied. Are there other options?

    We apologize for the inconvenience. If you need to request additional time for paying your bill, please contact Customer Service at 800.700.8744.

  • I am currently enrolled in the company’s automatic draft program. Will this affect my account?

    Yes. Customers whose accounts are moved to a different meter-reading day will also have a new billing due date, so it’s possible that your automatic draft date will change. You may also pay the bill at an earlier date or select another payment option. Please call Customer Service at 800.700.8744 to discuss those options.

  • Can I change my new billing due date?

    We are unable to change your new billing due date. However, we do offer programs and payment options that may help you with the new due date. Please call Customer Service at 800.700.8744 to discuss other options.