Skip Navigation

Billing & Payments


Online Paperless (e-bill)

View your bill securely, 24/7. Enter bank account of your choice. Pay online or choose other payment options.

Budget Billing

Pay a fixed average each month.

Seasonal Rate

Receive a reduced monthly charge if you are a seasonal customer.


Monthly Automatic Draft

Link to the bank account of your choice. Automated recurring payment.

Credit Card/Electronic Check (EZ-Pay)

Pay with your Visa, MasterCard, Discover Card or Electronic Check. Includes a $2.20 charge.

Pay in Person

Pay at one of our paystation locations. Some locations may include a $1.50 fee.

Mailing Address for Payments:

Duke Energy
P.O. Box 1004
Charlotte, NC 28201-1004

When mailing a payment:
  • Write your account number(s) on your check
  • Allow 5 business days for mail delivery
  • Do not send cash

Customer Assistance Programs


Florida Bill Inserts

An online view of recent customer bill inserts.

High Bill Alerts

Know when the weather could affect your next bill.

Have a question?

e-bill promotional
Home Wiring Repair promotional

Lower bills. Improved comfort.

Plus, rebates for energy-saving home improvements.