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Billing & Payments

Billing

Online Paperless (e-bill)

View your bill securely, 24/7. Enter bank account of your choice. Pay online or choose other payment options.

Budget Billing

Pay a fixed average each month.

Seasonal Rate

Receive a reduced monthly charge if you are a seasonal customer.

Payments

Monthly Automatic Draft

Link to the bank account of your choice. Automated recurring payment.

Credit Card/Electronic Check (EZ-Pay)

Pay with your Visa, MasterCard, Discover Card or Electronic Check. Includes a $2.40 charge.

Pay in Person

Pay at one of our paystation locations. Some locations may include a $1.50 fee.


Our Mailing Addresses for Payments:


Duke Energy
P.O. Box 1004
Charlotte, NC 28201-1004


Customer Assistance Programs

Have a question?

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