Protect your major appliances from dangerous power surges
Our Surge Protection Service works at the meter to block surges before they reach your home's interior wiring, providing enhanced protection for your major appliances.
ENROLL Or call us 800.880.5603
*Does not include applicable sales tax
Our Surge Protection works at your meter to block dangerous surges and protect your major appliances. You may also choose to add protection for computers and other electronics by purchasing our state-of-the-art plug-in strips.
Protection that starts at your meter.
Our meter-base protector blocks the largest, most damaging surges before they reach your home's interior wiring.
Provides outstanding protection for refrigerators, dishwashers, HVAC systems and other appliances.
If our device fails as the result of a surge, you will be reimbursed for the costs to repair or replace your damaged appliance at fair market value.
Optional protection for electronics.
The meter-base protector does not fully protect computers and other electronics.
These items are easily damaged by even the small surges that can slip past the meter-base protector or by surges that enter through phone, cable and satellite wiring.
Therefore, we recommend that electronics be protected separately by plug-in protector strips.
*Does not include applicable sales tax
Only property owners are eligible to participate in the meter-base protection service. If a tenant wants to participate in the meter-base protection service, he/she should contact their property owner to see if the property owner is willing to have the charges billed to his/her account. The protection offered by the meter-base protector by itself would mainly benefit the owner of the major appliances (the property owner in most cases). Property owner approval is required for all meter-base protector installations on a rental property. Plug-in protectors are only sold in conjunction with meter-base protectors.
The charges will appear on the first or second electric bill you receive after purchase. The rented meter-base protector will appear as a recurring line item on the electric bill. The installation charge will appear as a second line item on the bill and will be a one-time charge. The third line item will be for plug-in protectors and the cost can be spread over several months on the electric bill at no additional cost. Example: There would be a rental charge for $6.99 + tax on the first line and another line for the one time installation charge of $44.95 + tax, and a third line for any plug-in protectors purchased.
No, arrangements for installation can be made at the time of purchase with the Duke Energy representative.
Yes, generally the power will be off for less than 15 minutes during the installation. Installation requires for the power to be turned off. If you or someone is at home at the time of installation, the electrician may request you turn off any major appliances or sensitive electronics prior to cutting the power at the meter.
Both the meter-base protector and plug-in protectors have indicator lights that let you know whether they are functioning properly. If these lights are not illuminated, be sure to call us at 800.880.5603.
Blinking clocks and DVD players are caused by power interruptions, not electrical surges. Surge protection equipment will not reduce or prevent power interruptions.
These sensitive electronics are unique in that they have two or more sources of entry for a surge. Our premium plug-in protectors offer both the standard electrical protection as well as the necessary phone, cable or satellite protection.
A typical surge travels at (1/1000) of a second. Circuit breakers take approximately (17/100) to respond to excess current. Electrical surges will come and go before circuit breaker can operate.
A meter-base protector is a high-energy surge protection device that is installed directly behind the electric meter at your home. All power coming into your home runs through the meter-base protector, making it the first stage of protection against surges.
No, we recommend our layered protection. The meter-base protector, the first layer of protection, offers excellent protection for major appliances such as dishwashers, washers, dryers, refrigerators, freezers, air conditioners and pool pump motors. While the meter-base protector offers protection from powerful surges, a small portion of surges can still pass through interior wiring, where it can damage sensitive electronics. For these sensitive electronics we offer our second layer of protection, premium plug-in protectors, which are up to six times stronger than some found in retail stores.
The vast majority of lightning strikes occur nearby your home. These strikes may send surges into your home through electrical, cable or phone lines. Duke Energy's surge protection equipment is designed to protect against these common surges. Service entrance protectors are not designed to protect your home from a direct lightning strike, but the odds of lightning striking your home are very rare.
Some equipment cannot be sufficiently protected by the meter-base protector, or plug-in protectors, as surges can enter through the ground rather than the power lines. Examples include outdoor pumps, irrigation systems, electronic pet fences and electric entrance gates. Although the meter-base device does offer some protection for electronic display panels in large appliances, they cannot be fully protected by that device. Additionally, alarm (as well as intercom) systems cannot be covered under our warranty since they require specialized protection. It is best to contact the manufacturer when attempting to protect these types of devices.
Yes, Duke Energy offers the meter-base protector for an initial term of 24 months. Termination by the customer of the meter-base protector service prior to the end of this initial term will result in a removal/termination fee of $60.
At the time of installation, a Duke Energy electrician will inspect and repair any electrical grounding problems at no extra charge. The Duke Energy electrician will note a problem if one is found, and the customer may have to notify their cable or phone company to facilitate the repair.
The meter-base protector is rented, so you can simply request the service at the new residence. There will be a $44.95 cost for the installation that includes a grounding inspection and any needed electrical grounding repairs at the new residence. The $6.99 monthly fee continues as usual.
Although Duke Energy's meter-base device will provide a level of protection to PEV charging units, at this time those items, as well as the vehicle, are not covered under any warranty. Duke Energy currently does not offer surge protection devices for standalone, remotely located, PEV charging units. However, such devices are available on the market and a licensed electrical contractor may be able to install one upon request.
Unlike our meter-base protectors, which offer protection from powerful surges, plug-in protectors are not designed to handle major power surges. Our premium plug-in protectors are designed to stop the small portion of surges that may not be blocked by the meter-base protector alone. These smaller surges aren't usually harmful to large appliances, but they can cause serious damage to sensitive electronics such as computers, TVs, phones and DVD players. If only plug-in protectors are used and a home receives a substantial surge, the protectors may not provide adequate protection.
Plug-in protectors are designed to function as a second stage of surge protection. The meter-base protector is the first stage of surge protection, which protects plug-in protectors from powerful surges. For this reason, Duke Energy only sells plug-in protectors in conjunction with the meter-base protector.
Based on the location of the electronic equipment, multiple items can be plugged into one protector. Items such as TVs, DVD players, computers and related equipment are all good candidates for our premium plug-in protectors. While plug-in protectors are recommended for all sensitive electronics in a home, most customers choose only to purchase high quality plug-in protectors for their most expensive electronic equipment.
Duke Energy's premium plug-in protectors offer:
All plug-in protectors purchased by the customer from Duke Energy can be moved to a new location. Please note, however, no customer-owned equipment warranty will be provided. If the installment billing on the plug-in protectors is not completed, payment will be required in full on the final bill.
Please view and accept the Terms and Conditions located here.
Exclusions and limitations apply. See terms and conditions for details. Surge Protection is administered by Duke Energy located at 550 South Tryon Street Charlotte, NC 28202 and provided by Service Saver Incorporated located at 175 W Jackson Blvd. Chicago, IL 60604.