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Start Home Electric Service

Welcome. If you're new to the Duke Energy service area or are moving to a new home and need power turned on, click on the appropriate link below.

New customers or customers not already registered – please follow the Need to Register? link and register to complete this process.

You will be asked to provide the following information:

  • Valid email address
  • Physical address (where you need service turned on)
  • Social Security or Federal Tax ID
  • Primary phone number
  • Date you need the service
  • Mailing address (if different from the physical address)
  • Authorized person (spouse / roommate information)

Duke Energy Florida will assess a non-refundable $28 connect fee for all newly activated electric accounts.

Deposit and credit check

Since electricity is billed after it is used, we may require a security deposit before completing your request for service.  We’ll perform a credit check to determine if a deposit is required for new Duke Energy customers, as well as former or existing customers.  If a deposit is  required, the amount requested is based on an average of two months bills over the last 12 months of billing history at the location.  Example: if the average bill is $100 per month during the previous 12 months, the deposit required will be $200.

Electrical inspections

An electrical inspection is required for newly constructed homes or manufactured homes. You must complete all required city and county inspections before we can connect your permanent electric service.

Move service

If your previous residence was served by Duke Energy and you need the service for the old location taken out of your name, visit the move electric service page.

Stop service

Are you moving and need to cancel service for your residence? To stop service and billing log in to your Duke Energy account.