Not always. If you don’t have power, call:
The fastest way to report an outage is to use our automated voice response (VRU) system. Bypassing the VRU system to speak to a customer service representative will not hasten your restoration.
There are several reasons this might happen:
Storm damage can affect main power lines, individual circuits or both. It's possible that your individual circuit is damaged – or, your home could be on a different main power line than your neighbors. Finally, it may be possible that your home needs internal electrical repairs before you can receive service.
We work aggressively to restore power as quickly and safely as possible after a storm – including bringing in crews from other areas to assist.
After we repair Duke Energy power plants and the lines that carry electricity from them, we restore customers who provide essential services to the community – such as hospitals, police stations and fire departments. Then, we repair damage that will return power to the greatest number of customers in the least amount of time. Finally, we restore small groups and individual customers.