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Contact Us Form for Residential Customers

To inquire about Duke Energy products or services, please complete the secure form below. A Duke Energy representative will contact you shortly with a response.

Required for account specific action or information

Please add me to your email list so I can learn more about news and offerings from Duke Energy. Use my email address above.

Please contact me regarding the following services (Select all that apply) Click on links for additional information

HomeWIRE Service
Surge Protection
Home Energy Check
Duct Check * (Includes Home Energy Check)
Insulation Rebate (Includes Home Energy Check)
Heat Pump Rebate
EnergyWise HomeSM  * Requires central electric heat

Other (See question or comment below)

Please access Customer Service to Start, Stop, or Move service, enroll in e-bill, Automatic Draft, or Budget Billing Plan, make a payment arrangement, or perform other account specific, self-service actions. Registration with your account number, PIN, and account verification will be required.

Phone Numbers

  • In Pinellas: (727) 443-2641
  • In Orlando: (407) 629-1010
  • All other Florida locations and nationwide: (800) 700-8744
  • Power Outages: (800) 228-8485