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Duke Energy and Progress Energy have merged to create the new Duke Energy, the nation’s largest utility. Our combined assets and expertise will help us achieve more efficiency to deliver affordable, reliable and clean energy to approximately 7 million customers, both today and in the future.

 

Please select your appropriate contact information by using the links below: 

ResidentialBusinessLarge Commercial / Industrial / Government

E-mail Customer Service

E-mail Customer Service

E-mail Customer Service

Phone Customer Service
727.443.2641 – Pinellas
407.629.1010 – Orlando
1.800.700.8744 – Other

Phone Customer Service
727.443.2641 – Pinellas
407.629.1010 – Orlando
1.800.700.8744 – Other

Phone Customer Service
727.443.2641 – Pinellas
407.629.1010 – Orlando
1.800.700.8744 – Other

 

Report a power outage: 1.800.228.8485

Mailing address:

Bill Payments
P.O. Box 1004
Charlotte, NC 28201-1004

Overnight or Express Mail
Duke Energy
10101 Claude Freeman Dr. N-230
Charlotte, NC 28262

General correspondence/corporate
Duke Energy
P.O. Box 14042
St. Petersburg, FL 33733

 

Additional contact information: