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Please select the appropriate contact information below:

ResidentialBusinessLarge Commercial / Industrial / Government

E-mail Customer Service

E-mail Customer Service

E-mail Customer Service

Phone Customer Service
727.443.2641 – Pinellas
407.629.1010 – Orlando
1.800.700.8744 – Other

Phone Customer Service
727.443.2641 – Pinellas
407.629.1010 – Orlando
1.800.700.8744 – Other

Phone Customer Service
727.443.2641 – Pinellas
407.629.1010 – Orlando
1.800.700.8744 – Other

 

Report a power outage: 800.228.8485

Mailing address:

Bill Payments
P.O. Box 1004
Charlotte, NC 28201-1004

Overnight or Express Mail
Duke Energy
10101 Claude Freeman Dr. N-230
Charlotte, NC 28262

General correspondence/corporate
Duke Energy
P.O. Box 14042
St. Petersburg, FL 33733

 

Additional contact information:

Report Power Theft

Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 800.700.8744.