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ResidentialBusinessLarge Commercial / Industrial / Government

E-mail Customer Service

E-mail Customer Service

E-mail Customer Service

Phone Customer Service
727.443.2641 – Pinellas
407.629.1010 – Orlando
800.700.8744 – Other

Customer Service Specialists are available by phone Monday through Friday 7am to 9pm and Saturdays from 8am to 5pm

Phone Customer Service
877.372.8477

Customer Service Specialists are available by phone Monday through Friday 7am to 6pm

Phone Customer Service
877.372.8477

Customer Service Specialists are available by phone Monday through Friday 7am to 6pm

Our interactive phone system and website can address most of your service needs 24 hours a day.

Report a power outage: 800.228.8485

Mailing address:

Bill Payments
P.O. Box 1004
Charlotte, NC 28201-1004

Overnight or Express Mail
Duke Energy
10101 Claude Freeman Dr. 225N
Charlotte, NC 28262

General correspondence/corporate
Duke Energy
P.O. Box 14042
St. Petersburg, FL 33733

 

Additional contact information:

Report Power Theft

Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 800.700.8744.

 

Alerts and Outage Notifications

Sign up to receive outage notifications to your channel of choice (voice or text message).