If your notice indicates that you need to contact us for an appointment, please call 1.877.727.1530 from 7 a.m. - 8 p.m. Monday through Friday or 7 a.m. - 5 p.m. Saturday.
If you are a commercial customer and have a Duke Energy Account Executive, feel free to contact them directly.
If you received a letter, your meter is scheduled to be replaced as part of this project.
If the meter is accessible, you will probably not need to be present for the installation. If your letter indicated that we need to schedule an appointment to ensure access to the meter, please call us at 1.877.727.1530.
The doorhanger lets you know that our installer came to your property to replace the meter.
If your doorhanger indicates that we successfully completed the installation, then there is nothing that you need to do.
If your doorhanger indicates that you need to make an appointment for a return visit, please call us at 1.877.727.1530 any time from 7 a.m. - 8 p.m. Monday though Friday or 7 a.m. - 5 p.m. Saturday for details.
Many meter change outs will not cause an interruption in service. If you have questions or concerns, please call 1.877.727.1530.
These new digital AMI (advanced metering infrastructure) meters will allow you to have the meter read electronically rather than manually. This is more convenient for you and can help reduce costs over time.
The new meters also support an initiative to maintain the residential EnergyWise® Home Program that provides approximately 700 megawatts (MW) of direct load control capability.
Funding of the EnergyWise Home infrastructure upgrade project helped Duke Energy secure U.S. Department of Energy (DOE) grants being utilized to fund other smart grid-related projects in the company’s Florida service territory.
Initially the new meter will continue to be read manually for a period of time. When the communications network is complete, it will no longer be necessary to have someone visit your home or business to read the meter each month. Otherwise you will notice no change in your service or bill.
Although they may facilitate the addition of energy-efficiency services in the future, there are no new programs directly associated with these new digital meters.
The new digital AMI meters being installed are frequently called smart meters because they offer communications opportunities in the future that will be useful as the electric system infrastructure (the grid) is upgraded. This effort is often referred to as building a “smart grid.”
According to a 2011 study by the California Council on Science and Technology, a typical cellphone has more than 125 times the amount of radio frequency exposure than a digital AMI meter.
The FCC categorizes AMI meters as low-power radio frequency devices, similar to wireless Internet routers, wireless baby monitors, garage door openers and other common wireless devices found in the home. These meters are subject to the same rigorous FCC certification and safety standards as other common wireless technologies.
Both meters transmit radio frequency signals that fall well within Federal Communications Commission guidelines.
Independent studies have confirmed that both types of meters are safe and secure.
The new meter will provide Duke Energy with encrypted kilowatt-hour (kWh) consumption information at regular intervals for billing and reliability purposes. This information is similar to that already provided by customers’ existing meters.
Currently, Duke Energy has no plans to store sensitive customer information on these meters. As a regulated utility, we recognize the importance of protecting customer information at all times and employ multiple levels of security to keep information safe.
The new meters will collect the same information that is currently collected through manual meter reading. Duke Energy will use this information to support monthly customer billing. Information that you currently use to monitor your energy usage and manage your bills will not change.
No. Many commercial customers already received a new digital meter during our most recent meter update in 2005-2006. This project will only include the approximately 79,000 remaining commercial meters that are manually read.
Duke Energy will begin the meter replacement project in the fourth quarter of 2012. The project should be completed by the end of 2013.
As with any of the company’s programs and initiatives, we will consider customers’ concerns and attempt to resolve or otherwise accommodate their requests when reasonably achievable.
Because the new meters installed on the Duke Energy system will be part of a larger project to support an upgrade to the utility’s existing EnergyWise Home Program, the project will be funded through the energy conservation cost-recovery (ECCR) clause.
Yes. Duke Energy was already planning to upgrade aging infrastructure in order to maintain direct load control capabilities through its EnergyWise Home Program. The investments necessary to complete this project allowed Duke Energy to qualify for the Smart Grid Investment Grant, which is being utilized to fund other smart grid-related projects in the utility’s Florida service territory.
Customers with additional questions about their digital AMI meter may call 1.800.700.8744 for more information.